A major financial institution is expanding the responsible use of Artificial Intelligence across its departments, with a particular focus on practical business applications and HR processes. As an AI Coach Expert, you will combine expertise in Generative AI, LLMs and change management to help teams identify valuable use cases, adopt AI tools and work within governance requirements.
The mission
The organisation is building a consistent approach to AI adoption across business teams. The technical landscape includes LLMs, chatbots, predictive models and tools such as Copilot, while the operating model must also address AI governance, risks, privacy and ethical considerations. This work matters because AI solutions need to deliver measurable value while remaining understandable, controlled and aligned with business priorities.
You will act as a data analytics translator between business users, technical specialists and central AI teams. Your scope covers the full lifecycle of analytics and AI use cases, from identifying opportunities and assessing feasibility to supporting proofs of concept, guiding adoption and sharing successful practices. You will also help HR teams develop practical resources, such as prompt libraries and usage guidance.
Your responsibilities
- Identify and prioritise AI and analytics use cases by analysing processes, consulting stakeholders and assessing expected business impact.
- Guide the delivery of proofs of concept and pilots, ensuring that proposed solutions remain aligned with business objectives and the AI governance framework.
- Support adoption of existing AI applications, including Copilot, by coaching users and translating technical possibilities into practical day-to-day usage.
- Design and deliver training sessions, workshops and hands-on demonstrations for employees with different levels of AI experience.
- Develop and share prompt libraries, best practices and success stories, with relevant examples for HR and other business functions.
- Connect and influence business stakeholders, technical teams and central AI departments throughout transformation initiatives.
Your profile
Essential skills
- At least 6 years of relevant professional experience in AI adoption, analytics, digital transformation, change management or a related field.
- Strong practical understanding of AI/GenAI, including LLMs, chatbots, predictive models and AI applications in HR.
- Ability to explain complex technical concepts in clear, accessible language to business users.
- Working knowledge of AI governance, AI risks and ethical considerations.
- Experience leading transformation initiatives and facilitating workshops, coaching sessions or presentations.
- Strong analytical, communication and stakeholder management capabilities, combined with empathy, active listening and a customer-oriented approach.
Preferred skills
- Experience with analytics programmes or data-driven process improvement.
- Practical experience supporting adoption of Microsoft Copilot or comparable AI productivity tools.
Languages
- English: fluent, C1 or C2.
- Dutch: fluent, C1 or C2, or basic, B1, when French is fluent.
- French: fluent, C1 or C2, or basic, B1, when Dutch is fluent.
Education
- Bachelor’s or master’s degree, preferably in a relevant analytical, business or technical discipline, or equivalent professional experience with a strong knowledge of analytics.