A Belgian financial institution's Fraud Cluster develops tools for fraud prevention and detection and coordinates the bank-wide response to fraudulent activity. A senior Business Analyst Expert in the Fraud Cluster works within the Customer Servicing and Efficiency tribe, combining business analysis and functional analysis with Agile ideation and refinement, plus ownership of end-to-end OPUS and feature delivery.
The mission
The Fraud Cluster provides tools used to prevent and detect fraud and helps coordinate a bank-wide fraud strategy. It operates within a tribe that supports remote customer interactions, process automation and fraud-related solutions. The work connects business priorities with functional and technical solutions that can be delivered and adopted across the organisation.
You will lead analysis from the first business need through a mature OPUS or feature, acting as OPUS Owner or Feature Owner where assigned. You will facilitate ideation and refinement with business stakeholders, squad colleagues and other contributors, challenging requirements where efficiency, customer experience or strategic fit can be improved. You will document needs clearly, obtain validation through mock-ups and data visualisations, and translate them into requirements that delivery colleagues can use autonomously. Your scope continues through end-to-end testing, defect and risk reporting, change support and go-live monitoring.
Your responsibilities
- Lead end-to-end business analysis for OPUS and features, turning validated needs into deliverable scopes and requirements.
- Facilitate Agile ideation and refinement sessions, bringing business, product and delivery contributors to a shared solution.
- Coordinate stakeholders and contributors, maintain transparent communication, and escalate constraints, impediments, risks and issues.
- Produce functional analysis, mock-ups, graphs and data visualisations that make requirements and customer experience impacts unambiguous.
- Prepare and contribute to end-to-end testing, helping verify new functionality and follow up defects.
- Support onboarding and go-live by mapping business needs to delivered functionality and monitoring open points.
Your profile
Essential skills
- Bring at least 6 years of relevant experience in business analysis, including project management across OPUS and feature ownership.
- Apply Agile ideation and refinement techniques, including the OPUS ownership role and feature ownership.
- Translate business needs into functional requirements while understanding relevant technical functionalities.
- Use MS Office confidently, including graphs and visualisations of data.
- Contribute effectively to testing activities and communicate progress, defects, risks and decisions.
- Work autonomously while maintaining structured stakeholder management, customer focus, clear communication and effective collaboration.
Preferred skills
- Apply combined functional and technical understanding.
- Understand fraud prevention and detection activities in the Belgian banking sector.
Languages
- Dutch: C1, strong written and spoken communication.
- French: C1, strong written and spoken communication.
- English: C1, strong written and spoken communication.
Education
- Master's degree or equivalent professional experience.