The Business Analyst Fraud Cluster role sits within the fraud function of a banking organisation, where the team delivers tools for fraud prevention and detection across the bank. As a senior business analyst, you will combine business analysis with Agile ideation and refinement across EPIC and OPUS, taking ownership of features and Opuses from initial need through testing and go-live.
The mission
The Fraud Cluster provides tools that help prevent and detect fraud and coordinates the bank-wide strategy against fraud. It is part of the Customer Servicing and Efficiency tribe, which supports remote customer interactions, process automation and fraud-related solutions. The work connects business needs to functional analysis, technical functionalities and end-to-end delivery, with customer experience considered throughout.
Your scope covers the full lifecycle of selected features and Opuses. As an Opus owner or feature owner, you lead business-needs collection, ideation and refinement with product owners, squad colleagues, business stakeholders and technical contributors. You challenge requirements where needed, document them clearly, and guide each item until the solution is mature for delivery. You also contribute to testing, defect and risk reporting, business onboarding and monitoring at go-live.
Your responsibilities
- Lead end-to-end ownership of selected OPUS and features, from validated business need to delivery and go-live.
- Facilitate Agile ideation and refinement techniques, helping stakeholders clarify needs, priorities, constraints and customer experience expectations.
- Translate business needs into structured requirements and functional analysis that squad and technical contributors can use autonomously.
- Coordinate product owners, business stakeholders, squad colleagues and contributors, maintaining clear communication and securing validation through mock-ups, graphs or other data visualisations.
- Prepare and contribute to end-to-end testing of new functionalities, tracking defects, quality risks and progress through resolution.
- Support business onboarding and change management by mapping delivered functionalities to business needs, monitoring adoption at go-live, and escalating impediments and issues.
Your profile
Essential skills
- Brings at least 6 years of relevant experience in a Business Analysis role, with strong analytical, conceptual-thinking and problem-solving capabilities.
- Leads Agile ideation and refinement across EPIC/OPUS and can take an Opus ownership role with autonomy.
- Demonstrates project management experience in OPUS and feature ownership, coordinating scope, dependencies, risks and decisions.
- Converts business needs into precise requirements, performs functional analysis, and understands technical functionalities sufficiently to work with delivery contributors.
- Uses MS Office confidently, especially graphs and data visualisations, to explain analysis, requirements, progress and risks.
- Works in a structured, customer-centric way, communicating clearly with stakeholders and contributing effectively as a team player while remaining open to change.
Preferred skills
- Understands fraud prevention and detection activities in the banking sector.
- Combines functional and technical understanding when assessing solutions and their effect on business processes.
- Has experience supporting change management, business onboarding or go-live monitoring.
Languages
- Dutch: C1-level written and spoken communication.
- French: C1-level written and spoken communication.
- English: C1-level written and spoken communication.
Education
- Master’s degree or equivalent professional experience.