Job description
We are looking for a Conversational AI Designer & Content Specialist to improve customer interactions across chat and voice. You will combine conversation design, generative AI and performance analysis to build consistent, accessible experiences and extend existing chat journeys into voice.
Your role
- Design and configure conversation flows, intents, entities and fallback strategies, including edge cases.
- Adapt chat journeys for voice, defining dialogue pacing, turn-taking, persona and tone of voice.
- Structure and maintain reusable content across Dutch, French and English, alongside a shared library of design patterns.
- Analyse performance data and conversation logs to identify issues and prioritise improvements.
- Test usability and model quality, including GenAI responses, before and after development.
- Work with data, AI, digital and business colleagues to translate requirements into feasible conversation designs.
- Define guardrails, content guidelines and quality criteria, and maintain shared practices and test routines.
You have
- At least three years of relevant experience.
- Proven experience in conversation design for chat.
- A strong portfolio of technical and GenAI-driven conversational work.
- Knowledge of NLU fundamentals, including intents, entities and training data.
- Knowledge of human–AI interaction principles for text and voice.
- Skills in multilingual writing.
- Skills in multilingual content adaptation.
- Experience with design and prototyping tools.
- Experience with LLM tooling.
- Experience with Agile principles.
- Experience with Scrum principles.
- Ability to structure and manage content for scalability and reuse.
- Experience testing and evaluating chatbot and voice bot conversations using analytics, conversation logs and structured feedback.
- Dutch at B2 level, written and spoken.
- French at B2 level, written and spoken.
- English at B1 level, written and spoken.
A plus
- Basic knowledge of voice interaction design, including turn-taking, latency, barge-in and silence.
- Ability to balance user needs, technical feasibility and business goals in design decisions.
- Collaborative working with data, AI, digital and business stakeholders.
- Ability to explain design choices and incorporate feedback.
- An analytical and curious approach to performance data and AI behaviour.
- A creative, proactive and solution-oriented approach.
- Ability to work independently.
- Attention to detail, including under tight deadlines.
- A growth mindset and a willingness to support junior colleagues and stakeholders.
- Experience in change management within corporate teams.
Working at Neurho
Founded in 1998, Neurho is a Belgian IT and business consultancy. For more than 25 years, we have been helping banks, insurers, energy companies and public institutions in Belgium and Luxembourg with their transformation projects. At Neurho, you work on varied and challenging assignments, where your expertise is recognised and your growth encouraged. On top of your salary, you enjoy many extra-legal benefits, designed to suit your role, your needs and your personal wishes.
Neurho is committed to equal opportunity and welcomes every application, regardless of age, origin, nationality, gender, social background, beliefs or disability.