We're looking for a senior specialist to handle end-user support and equipment management while helping introduce a new service management platform.
What you'll do
- Resolve end-user issues by phone, email and ticketing system.
- Record, analyse and track incidents, service requests and changes.
- Maintain workstations, peripherals, inventory and stock.
- Document solutions to hardware, software and application issues.
- Help configure and roll out a new service management platform.
- Promote security awareness and compliance with security guidelines.
What you bring
- At least eight years in , service desk or end-user support.
- Experience with professional tools, ticketing systems and service management processes.
- Proven experience improving processes and proposing practical changes.
- Hardware installation and maintenance, software management and application support experience.
- A diagnostic approach: ask questions to understand causes, context and impact.
- Basic knowledge and awareness of security risks.
- Clear communication, patience and empathy when explaining technical issues.
- Ability to prioritise, stay calm under pressure and work methodically.
- Initiative, openness to feedback and confidence working independently and with IT teams.
- Willingness to help shape new processes, tools and working practices.
- , native.
Nice to have
- Experience in complex IT environments with multiple stakeholders.
- Knowledge of principles or comparable service management methods.
What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.