We're looking for a senior consultant to provide first- and second-line support, keeping desktops, hardware and everyday user tools working.
What you'll do
- Register, prioritise, resolve and route support tickets.
- Install and manage user desktops, PC hardware and peripherals.
- Maintain IT inventory and stock records.
- Configure and issue smartphones.
- Maintain coverage.
- Update users and report to team leads.
What you bring
- Five years of full-time ICT experience, including four on a .
- Three years of first- and second-line support using the required technologies.
- Experience with service desk tools such as Omnitracker, and management.
- 11 and 2016 or later installation and administration.
- PC installation, hardware changes, Deployment Services and .
- user and computer management, , DNS, DFS, file management and Group Policies for users and computers.
- Clear telephone communication and a user-focused approach.
- Organised work following or procedures.
- Analytical thinking, teamwork and independent working.
- , C2.
Nice to have
- Service Support basics.
- user support and virtual machines.
- Mobile device management with tools such as Mobile Iron or .
- VPN administration with technologies such as DirectAccess or Always On VPN.
- First- and second-line 365 support.
- Basic networking knowledge.
Good to know
- Category B driving licence and willingness to travel required.
- Flexible hours, with occasional evening and weekend work.
What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.