We're looking for a senior manager to combine hands-on IT support with . You'll improve support practices and team culture in a environment.
What you'll do
- Coach the team to strengthen teamwork and personal accountability.
- Provide first- and second-line support for hardware and software.
- Improve procedure adherence and the user support experience.
- Analyse and resolve recurring technical problems.
- Create user guides that explain digital issues clearly.
- Use ticket reporting to track issues and steer support proactively.
What you bring
- At least seven years of relevant experience in a similar role.
- Proven experience changing team culture and leading or contributing to improvements.
- Broad and in-depth knowledge of end-user software.
- OS knowledge, including drivers, configuration and settings.
- Experience managing users and groups in EntraID and .
- Knowledge of , , , Teams and Power BI.
- Technical and functional knowledge of guidelines and policies, including recognising and escalating risks.
- Experience using ticket-tool reporting for proactive follow-up.
- Confident decision-making, constructive assertiveness and analytical prioritisation.
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What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.