Operations Officer Senior

A financial institution is strengthening its operations function with a Senior Operations Officer focused on AML investigations. The role combines case-related administrative and business work with regular use of MS Office and various IT tools, and requires clear communication in Dutch and French, supported by basic English.

The mission

The position supports anti-money laundering activities that help the organisation review and handle operational information in line with its control processes. As an AML Investigator in financial operations, you will work across business and operations topics rather than in a purely technical IT role. The work involves structuring information, maintaining accurate records, and communicating with relevant stakeholders. Attention to detail and an interest in finance and banking products are therefore relevant to the role.

Your day-to-day scope covers the follow-up of assigned AML-related work, the preparation and handling of information, and the use of internal applications alongside MS Office. You will operate independently while keeping colleagues and stakeholders informed when clarification is needed. The role requires you to balance accuracy, customer orientation, and responsiveness when priorities change. Your output supports consistent operational decisions and quality across the wider AML process.

Your responsibilities

• Investigate and follow up AML-related cases using available business information and internal procedures.
• Organise, verify, and document case information accurately across MS Office, internal applications, and various IT tools.
• Communicate clearly and diplomatically with customers, colleagues, and other stakeholders in Dutch and French.
• Identify inconsistencies or missing information, seek clarification, and propose practical solutions.
• Manage assigned work independently while maintaining precision, quality, and reliable follow-up when priorities change.

Your profile

Essential skills

• Bring at least 2 years of relevant experience in business or operations work, with the ability to take ownership of assigned activities.
• Apply good expertise in MS Office and practical confidence using various IT tools and internal applications.
• Structure, verify, and document information accurately, with a quality-minded approach to detail and precision.
• Communicate strongly in writing and conversation, with a diplomatic and customer-oriented approach to stakeholder contact.
• Work independently, remain flexible and stress-resistant, and solve problems without losing focus on quality.

Preferred skills

• Knowledge of or experience with AML processes or investigations.
• A strong interest in finance and banking products, with the ability to understand their operational context.

Languages

• Dutch: C1, strong written and spoken communication.
• French: C1, strong written and spoken communication.
• English: A2, basic knowledge.

Education

• Bachelor's or Master's degree.