We're looking for a Senior Operations Officer to process fraud-related complaints, analyse evidence and prepare clear customer responses.
What you'll do
- Analyse complaint details and gather supporting evidence.
- Draft clear, appropriate customer responses.
- Balance customer satisfaction with business interests.
- Resolve complaints promptly and accurately.
What you bring
- At least three years' relevant technical and business experience.
- Strong MS Office skills and familiarity with various IT tools.
- Working knowledge of accounts, cards and banking applications.
- Bachelor's or Master's degree.
- Dutch or French, C1; English, A2.
- Analytical, empathetic and accurate, with strong written communication.
- Independent and flexible under pressure, with problem-solving skills.
Nice to have
- Experience with specialist operational tools.
- Fraud, complaints department or bank branch experience.
- Finance experience or interest in finance and banking products.
What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.