A major banking organisation in Belgium is strengthening its operations function for credit products serving professional and individual customers. The Operations Officer Senior provides day-to-day support, control execution and issue follow-up across front-end and back-end daily banking operations, with particular focus on professional loans and related processes in the Brussels region.
The mission
The role sits in a business operations environment covering credits for professional and individual customers. It combines operational processing, control execution, operational risk monitoring and reporting, ensuring that daily banking activities remain accurate, traceable and available to customers and internal users. The work connects business teams with the controls and reporting needed to maintain business continuity and customer satisfaction.
On a daily basis, you review and support processes from both front-end and back-end perspectives, investigate exceptions, document issues and coordinate follow-up with business partners. You execute scheduled and ad hoc controls, communicate results, and help define action plans where findings require corrective measures. You also contribute to ad hoc projects and act as a point of contact for internal and external clients.
Your responsibilities
- Maintain reliable daily operational support for credits covering professional and individual customers.
- Execute planned and ad hoc controls, record findings accurately and communicate control results to business partners.
- Monitor operational risks, investigate exceptions and produce clear reporting for the relevant departments.
- Coordinate issue management from identification through follow-up, including action plans for negative control results.
- Support projects affecting professional loans, daily banking processes and related IT tools.
- Serve as a clear, diplomatic point of contact for internal and external clients while protecting business continuity and service quality.
Your profile
Essential skills
- Bring at least 2 years of relevant experience in banking operations, business operations or a comparable financial services environment.
- Apply sound knowledge of professional loans and credits for professional and individual customers.
- Understand daily banking processes from both front-end and back-end perspectives.
- Perform control execution with accuracy, maintain reliable documentation and identify operational risks or exceptions.
- Work confidently with MS Office and navigate various IT tools used in operational and reporting processes.
- Communicate clearly and diplomatically with business partners, internal teams and customers.
- Work independently, remain flexible under pressure and approach operational issues with a structured, problem-solving mindset.
Preferred skills
- Demonstrate a strong interest in finance and banking products, including credit-related services.
- Experience with issue management, operational reporting or project support in a banking environment.
Languages
- Dutch: C1-C2, fluent or native
- French: C1-C2, fluent or native
- English: C1, profound professional knowledge
Education
- Bachelor’s or Master’s degree, or equivalent relevant professional experience.