We're looking for a senior Performance and Assurance Specialist to make service performance and quality measurable, turning multi-provider SIAM data into clear management information.
What you'll do
- Maintain performance indicators, quality measures and assurance controls.
- Consolidate and analyse service performance across providers.
- Build dashboards and reports for governance and service reviews.
- Identify deviations, trends and structural risks.
- Prepare governance reporting and recommend data-led improvements.
- Check service quality and compliance against agreed frameworks.
What you bring
- 10 years of experience in performance management and service reporting.
- Expert KPI and SLA analysis skills.
- 5 years' experience with dashboarding and management information.
- 5 years supporting governance and quality follow-up.
- Confirmed quality assurance, control mechanisms, SIAM and service-context data analysis skills.
- Confirmed trend analysis and risk identification, plus strong written and analytical skills.
- English, French and Dutch, each at B2.
What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.