In Brussels, Belgium, a major Belgian banking organisation is digitalising its investment and financial insurance offer while delivering regulatory change. As a senior Process Engineer, you will work in the Contracting squad on end-to-end investment contract processes, covering contracting flows, legal contract matters, pledging, donations, activation and addenda. The role combines process management, process improvement and risk management in an investment banking context, with direct links to business, operations and IT.
The mission
The investment and financial insurance business develops and maintains end-to-end solutions for investment products distributed by the bank. It comprises 13 squads across three clusters, supported by three transversal entities, and is working on broader digital access to investment products alongside regulatory initiatives. Within the Advice Cluster, the Contracting squad owns the processes that bring investment portfolio contracts into operation and keep their legal and administrative lifecycle controlled.
Your scope runs from ideation and subprocess design through implementation, monitoring and adjustment. You will use indicators, complaints and operational feedback to improve customer satisfaction, efficiency and control, and turn approved changes into application requirements and tests. Clear documentation, user guidance and post-implementation support will help employees apply the processes consistently. In the Agile squad, your work will connect prioritised stories with practical changes for customers and operations.
Your responsibilities
- Define and implement investment contract subprocesses in line with business architecture principles and bank strategy.
- Improve contracting processes for customer satisfaction, operational efficiency and risk control.
- Monitor KPIs, complaints and frontline feedback, converting findings into prioritised improvements.
- Coordinate change management from impact assessment through implementation, user guidance and post-release support.
- Translate business needs into application requirements, support testing and validate outcomes for customers and employees.
- Maintain clear process documentation and alignment with Legal, Compliance, Permanent Control and General Inspection requirements.
Your profile
Essential skills
- Bring 2-6 years of experience as a senior process engineer in banking, process management or business analysis.
- Use specific tools for process management to model, document and analyse end-to-end processes.
- Apply methods and techniques of process improvement to increase customer satisfaction, efficiency and control.
- Manage risk and control requirements, applying sound risk management and control practices.
- Analyse, structure and model complex information, then facilitate decisions with business and IT stakeholders.
- Communicate clearly, influence and negotiate, work autonomously and collaborate in a multidisciplinary squad.
Preferred skills
- Apply business architecture principles when shaping processes and operating models.
- Recognise opportunities for automation, including IT automation and robotisation.
- Use data management to support process analysis and performance monitoring.
- Guide adoption through change management and user support.
- Work effectively with an Agile way of working and Scrum, sharing knowledge and respecting Scrum values.
Languages
- French: CEFR C1, fluent.
- Dutch: CEFR C1, fluent.
- English: CEFR B2, good.
Education
- Bachelor's or master's degree, or equivalent experience.