We're looking for a senior business programme manager to lead transformation across customer service, after-sales and pre-collection journeys. You'll own product priorities and business outcomes across assisted and digital channels.
What you'll do
- Define product vision and roadmaps from customer and operational insights.
- Prioritise portfolio investments against value, risk, cost and capacity.
- Track budgets, adoption and realised benefits with Finance.
- Lead Product Owners and allocate business capacity.
- Drive digital service improvements across assisted and self-service channels.
- Embed compliance and asset-lifecycle governance in transformation plans.
What you bring
- At least 10 years in senior business, operations, product, transformation or leadership.
- Understanding of customer service, contact centres, after-sales, pre-collection or collection journeys and their operational economics.
- Proven delivery of digitalisation, automation and AI-enabled change with measurable outcomes.
- Experience managing complex portfolios and backlogs.
- Experience developing Product Owners or multidisciplinary teams.
- Ability to influence executives and IT, Risk, Compliance, Finance and Operations stakeholders.
- Business cases and budget steering, cost-to-serve and benefit realisation.
- Technical understanding to challenge architecture, integration, cloud, data, AI, security and asset-lifecycle choices.
- Strong command of principles and ceremonies.
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Nice to have
- Experience with Genesys Cloud, AS400, OCR and platform management.
- Experience in financial services or another regulated service environment.
- Knowledge of consumer-credit, AML and data-retention obligations.
What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.