A Belgian financial institution is continuing to develop and optimise the digital channels used by corporate customers and employees. This Senior Digital Business Analyst role in financial services sits in a cluster covering customer and employee journeys for professional loans from credit acquisition through transactions and reporting. You will combine requirements analysis, product discovery and data analysis to shape digital solutions and support delivery.
The mission
The cluster covers professional loans across an enterprise banking landscape, connecting acquisition, transactional and reporting journeys. The work sits within the Belgian financial services sector and includes process mapping, opportunity assessment, concept validation and translation of agreed outcomes into business specifications for IT. Initiatives are evaluated against customer value, business objectives, cost and implementation constraints. BPMN, Excel and Business Objects support clear process models and evidence-based decisions.
As a senior Digital Business Analyst, you will own discovery and analysis for initiatives within your scope, from stakeholder mapping and OKR definition to MVP definition, business cases and decision material. You will facilitate workshops, apply Customer Journey Mapping and User Story slicing, and keep channel, product, marketing, process and technology stakeholders aligned. During delivery, you will clarify requirements, support testing, coordinate incident closure with Functional Analysts and developers, and prepare change materials. Your work links strategic choices to iterative Agile Scrum delivery.
Your responsibilities
- Lead product discovery and customer journey mapping to define feasible digital improvements.
- Translate business needs into documented requirements, BPMN models, business specifications and sliced user stories.
- Build cost/benefit analyses, business cases and management materials that support investment decisions.
- Coordinate stakeholders, facilitate productive meetings and maintain alignment on scope, progress and outcomes.
- Analyse Excel, Business Objects and other data to identify root causes and improve digital channel decisions.
- Support testing, adoption and incident closure, ensuring delivered changes meet business objectives.
Your profile
Essential skills
- Bring senior-level experience delivering digital transformation projects in a consulting or client-facing environment, including planning, execution, monitoring and closure of digital projects.
- Gather, analyse and document requirements, including OKR definition, Customer Journey Mapping and User Story slicing.
- Model processes with BPMN and translate findings into clear business specifications.
- Analyse data using Excel, Business Objects or comparable tools to inform digital channel decisions.
- Engage stakeholders through mapping, active listening, negotiation, presentations and workshop facilitation.
- Apply cost/benefit analysis, root cause analysis and SWOT analysis, and develop business cases from preparation through validation.
- Use digital whiteboards and SharePoint, and work with Agile methodologies, Scrum, PRINCE2 and PMP-aligned practices.
- Take ownership, communicate clearly and work analytically, collaboratively, rigorously and with a user focus.
Preferred skills
- Product discovery capabilities including opportunity assessment, concept validation, mock-ups, concept design, MVP definition and UX testing.
- Experience using data insights, design thinking and innovation to optimise digital channels.
- Knowledge of financial services, especially professional loans, daily banking, credit/debit cards and card management, or a Business Analysis certification.
Languages
- English: professional working proficiency, CEFR B2 or higher.
- Dutch or French: excellent working proficiency, CEFR C1 or higher in at least one of the two.
Education
- Master's degree.