We're looking for a senior functional consultant to standardise 365 Field Service processes across international roll-outs. You'll combine hands-on configuration with functional design, balancing global standards and local needs while reducing unnecessary customisation.
What you'll do
- Analyse and improve end-to-end service processes.
- Configure Field Service resources, skills, territories, bookings and scheduling.
- Design work order, planning and dispatching processes.
- Challenge customisation requests with standard solutions.
- Define global templates with architects, developers and SAP specialists.
- Support workshops, testing, UAT, training and go-live.
What you bring
- At least five years in a functional role, with strong 365 experience.
- Deep Dynamics 365 Field Service expertise and Dynamics 365 Customer Service experience.
- Proven experience with Dataverse and configuration of model-driven applications.
- Knowledge of work orders, resource scheduling, dispatching and service operations.
- Experience with mobile Dynamics solutions for technicians.
- Strong business process understanding and skills.
- Experience in international or multi-country Dynamics projects and large-scale international roll-outs.
- Experience in industrial service or manufacturing.
- Experience with complex service and distribution networks.
- Senior skills and the ability to defend standard solutions.
- The ability to take ownership and make independent decisions.
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Nice to have
- Experience with SAP-integrated environments.
- Knowledge of global template governance.
What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.