We're looking for a senior incident analyst to resolve transactional message-exchange incidents in the Belgian energy market. You'll analyse impact, define recovery actions and coordinate fixes with IT providers and market participants.
What you'll do
- Analyse incidents and their impact on systems and market participants.
- Create, document and execute workarounds and recovery actions.
- Coordinate incident resolution with IT providers, DGOs, TSOs and suppliers.
- Share solutions and maintain the knowledge base.
- Identify recurring incidents for problem and change analysis.
- Follow incident procedures and check service quality.
What you bring
- At least five years' relevant experience in incident analysis.
- Certificate and or Product Owner certification.
- Three years in message exchange: Structure, Rectification, Measure and Cross.
- Three years' experience in the Belgian energy market.
- MIG6 and/or MIG DGO knowledge.
- SQL , modification and execution; .
- Five years defining business and functional requirements, including modelling.
- Five years managing third-party IT service providers.
- Experience developing and managing escalation procedures.
- Incident ticketing tools such as TopDesk, or .
- and user story creation.
- or (C1), with the other national language at B2.
- (C1).
Nice to have
- Five years as a .
- Experience with a project methodology.
- Knowledge of the underlying database structure and linked applications.
- Status reporting experience.
Good to know
- Occasional travel to other sites or third-party premises.
What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.