A Belgian financial-services operation supports corporate clients across public institutions, financial institutions, and real estate organisations through KYC-related processes. As a Senior Operations Officer and KYC Corporate Advisor, you will provide day-to-day operational support and control, using MS Office and various IT tools to manage issues, reporting, and client-facing follow-up.
The mission
The role supports KYC activities for corporate clients in sectors where accurate information, clear documentation, and reliable follow-up are essential. You will work across operational processes involving public institutions, financial institutions, and real estate clients, contributing to business continuity and customer satisfaction. The environment combines daily operations with issue management and ad hoc project support.
Your scope covers the monitoring and coordination of operational requests from internal and external clients. You will keep information and reporting accurate, follow up on open issues, support process improvements, and ensure that relevant stakeholders receive clear updates. Your work connects routine operational control with the wider KYC and client-service activities of the organisation.
Your responsibilities
- Maintain reliable day-to-day operational support and control across KYC-related activities.
- Coordinate requests and follow-up between internal teams, external clients, and relevant stakeholders.
- Resolve operational issues by analysing available information, identifying practical next steps, and escalating when required.
- Produce accurate reporting on activities, open points, and issue status using MS Office and various IT tools.
- Support ad hoc projects and process-related initiatives while maintaining continuity of daily operations.
- Protect service quality by working accurately, communicating clearly, and responding constructively to changing priorities.
Your profile
Essential skills
- At least 2 years of relevant experience in an operations, business support, client-service, or comparable role.
- Practical technical experience, with the ability to work confidently with MS Office and various IT tools.
- Capability to manage operational support, issue management, reporting, and follow-up with a high level of accuracy.
- Clear, diplomatic communication skills when dealing with internal and external clients.
- Ability to work independently, remain flexible under pressure, and solve operational problems pragmatically.
- A quality-minded approach to documentation, controls, deadlines, and customer satisfaction.
Preferred skills
- Strong interest in finance and banking products and their operational context.
- Existing KYC knowledge, particularly in relation to corporate clients.
Languages
- Dutch: C1-C2, native or fluent level
- French: C1-C2, native or fluent level
- English: B2, good professional level
Education
- Bachelor’s or Master’s degree, or equivalent relevant experience.