Within the IT organisation of a major Belgian insurance group, the People, Brand and Corporate Services team builds and maintains applications for HR and facilities. The role combines service coordination and functional design across medium and large projects, translating user requirements into solutions for data input and output, extraction, storage, traceability, user interfaces and reporting.
The mission
The team supports data-oriented processes for internal HR and facility services in Belgium's financial services sector. Its work covers process and application improvement, from defining functional requirements and priorities through solution design, development coordination and acceptance testing. Reliable data handling, clear documentation and traceability are central to the applications delivered.
As service coordinator and functional designer, you will work end to end with business representatives, IT specialists, developers and testers. You will perform user requirements analysis for medium-scale projects, design IT solutions, coordinate delivery activities and report progress in a structured way. Your functional analysis links business objectives to application design, test scenarios and the processes placed into operation.
Your responsibilities
- Coordinate functional analyses, priorities and delivery activities across business, IT, development and testing teams.
- Translate user requirements into clear functional requirements and solution designs covering data flows, storage, interfaces and reporting.
- Improve processes and applications by identifying practical changes to functionality, information flows and operational documentation.
- Define test scenarios and organise acceptance testing with the tester or test coordinator, ensuring agreed results are recorded and followed up.
- Maintain comprehensive documentation for new or adapted processes, functionalities and project decisions.
- Provide structured progress reporting to concerned stakeholders and management, keeping objectives, priorities and constraints visible.
Your profile
Essential skills
- Bring at least 5 years of experience in user requirements analysis, functional analysis and IT solution design.
- Coordinate and lead IT workstreams, setting priorities with business and technical stakeholders.
- Apply development life cycle knowledge and Agile project methodology to plan and deliver functional work.
- Communicate project progress clearly, negotiate priorities and collaborate effectively between Business and IT.
- Use Microsoft Office tools, especially Word and Excel, and apply basic SQL for data querying.
- Work in a structured, proactive and quality-driven way, with strong conceptual analysis and planning skills.
Preferred skills
- Knowledge of insurance processes or finance processes and how they shape internal data and service workflows.
- Familiarity with business architecture principles.
Languages
- English: B2 speaking and writing, C1 reading.
- Dutch: C1 if this is the fluent language, otherwise passive or basic proficiency, approximately A1-A2 where applicable.
- French: C1 if this is the fluent language, otherwise passive or basic proficiency, approximately A1-A2 where applicable.
One of Dutch or French should be fluent, while the other may be passive or not actively spoken.
Education
- University degree or professional bachelor, ideally a master's degree in information science, management or industrial engineering, or equivalent experience.