We're looking for a senior Service Delivery Manager to lead end-to-end IT service delivery in a complex, multi-provider environment, using ITIL and SIAM governance.
What you'll do
- Coordinate internal and external providers across the service lifecycle.
- Track KPIs, SLAs, performance, risks, issues and escalations.
- Lead operational and tactical service reviews.
- Follow incidents, recurring problems, changes and improvement actions.
- Report service performance and identify improvements.
What you bring
- 10 years in Service Delivery Management and IT Service Management, with expert ITIL knowledge.
- 5 years in multi-provider governance and coordination.
- 5 years in escalation and risk management.
- Expert stakeholder management in complex environments.
- SIAM and end-to-end service management experience.
- Experience in a defence or equivalent government context.
- French, English and Dutch at B2.
What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.