We're looking for a senior Service Delivery Manager to lead end-to-end service delivery across a multi-provider environment, coordinating governance through a SIAM model.
What you'll do
- Coordinate internal and external providers around end-to-end service delivery.
- Monitor service levels, KPIs, risks, issues and escalations.
- Chair operational and tactical service reviews.
- Follow incidents, problems, changes and improvement actions.
- Report service performance consistently.
- Identify improvements and strengthen SIAM practices.
What you bring
- 10 years' experience in Service Delivery Management and IT Service Management/ITIL.
- 5 years' experience in multi-provider governance and coordination.
- 5 years' experience in escalation and risk management.
- Expert stakeholder management in complex environments; confirmed SIAM experience.
- End-to-end service management, KPI and SLA monitoring.
- Experience in government or a comparable environment.
- French (B2), Dutch (B2) and English (B2).
What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.