We're looking for a service manager and to keep finance and HR applications running reliably and improve the processes behind them. You'll coordinate business teams, IT and suppliers, maintaining service documentation and knowledge bases, tracking change requests and reporting on service quality.
What you'll do
- Manage incidents and service requests, including escalation and user communication.
- Investigate recurring problems and recommend corrective procedures, training or changes.
- Analyse, model and document business processes, recommending improvements.
- Manage user access rights under security rules and .
- Monitor supplier performance, software licences and budgets.
- Provide for application improvements or replacement.
What you bring
- At least five years of relevant experience using .
- Experience in incident and , including root-cause analysis.
- Experience analysing and modelling processes with (BPMN).
- Basic knowledge of general accounting.
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Nice to have
- Knowledge of Iptor or EasyPay.
- Basic knowledge of HR management and payroll.
- Public-sector experience.
What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.