We're looking for a senior incident analyst to lead a team handling transactional message-exchange incidents in the Belgian energy market. You'll coordinate recovery and workarounds while keeping incident handling consistent.
What you'll do
- Coordinate incident resolution with energy market participants and IT providers.
- Analyse incidents and their impact on connected systems.
- Define, document and execute workarounds and recovery actions.
- Align team procedures and quality standards with service delivery leads.
- Maintain shared knowledge and organise training and handovers.
- Feed recurring incidents into problem and change analysis.
What you bring
- Five years of and progress reporting, including coaching and mentoring.
- Five years writing, modifying and executing ; .
- Five years defining business and functional requirements, including , modelling and optimisation.
- At least one year each in the Belgian energy market and message-exchange domains: structure, rectification, measure and cross.
- Experience in incident analysis and defining and managing escalation procedures.
- Coordination with DGO, TSO and supplier stakeholders; third-party IT provider management.
- MIG6 and/or MIG DGO knowledge.
- Knowledge of message-exchange database structures and linked applications, or ability to learn them.
- Ticketing tools such as TopDesk, or .
- and user story creation.
- Certificate.
- or Product Owner certification.
- or , C1, with the other language at B2.
- , C1.
Nice to have
- Five years of experience.
- Experience with a project methodology.
Good to know
- Occasional travel to third-party sites.
What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.