We're looking for a hands-on team manager to oversee daily life insurance case management and support individual employees. You'll work closely with an existing manager, focusing on service quality and consistent follow-up.
What you'll do
- Hold one-to-one meetings to review progress and provide constructive feedback.
- Clarify individual expectations and objectives.
- Support employees with daily work, development and individual difficulties.
- Track priorities, workloads, deadlines, backlogs and obstacles.
- Run team meetings to share information and good practices.
- Provide regular and structured reporting on actions, risks and escalation needs.
What you bring
- Proven experience directly managing an operational team.
- skills, including coaching, motivation and objective tracking.
- Ability to settle quickly into a new environment and take ownership.
- A hands-on approach, with regular contact with employees.
- Listening skills, empathy and assertiveness when handling individual situations.
- An organised approach to following up actions and finding practical solutions.
- Ability to work alongside another manager and seek technical expertise when needed.
- (C2).
- (B2).
Nice to have
- Experience in insurance, financial services or an operational environment.
- Knowledge of life insurance.
What's next?
The people who do well here are the ones who saw themselves in this description. Not because they match every line, but because the mission felt right for them.
We are actively hiring for this position. Applications are reviewed by our team, and matching profiles receive a call to discuss the role in detail.
It takes under a minute to apply. Your email, your CV. That is all we need to start the conversation.